Adaptive Provides ITS Customer Support for All Products

Adaptive provides the highest customer support on all ITS product lines, which includes the following:

Adaptive Display Solutions’ holds customer service at the foundation of our organization and is woven into every experience we deliver to our customers. Serving people and companies at each step of the purchase process is our promise; with the goal of ensuring each customer realizes the full value in our products and services for current and future projects.

Features

  • 24/7 phone support with call back within two hours on off-peak hours for warranty products 

  • 48 hour turn around on common Adaptive spare parts 

  • Pre-maintenance provided upon request with a 3-4 week lead time with a 1-3 year extended warranty proposal. 

  • Firmware updates provided on warrantied Adaptive ITS DMS with remote 

  • Firmware updates from host system or direct from Adaptive office 

  • Recommended spare parts packages for out of warranty DMS 

  • E-mail tech support on out of warranty DMS. 

  • On-site commissioning On-site training 

  • Online training thru web program for continued training support