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Adaptive Display's Digital Signage Blog

7 of the Most Common Support Questions BETAbrite Prism Signs

Posted by Morgan Marks on Tue, Jul 09, 2013

1. When I clicked on Check for Updates, this message appeared:When I clicked on Check for Updates, this message appeared:
Unable to find a software version on the web. Check the BetaBrite web site for more information.

BetaBrite PrismWhat do I do now? Either wait a few days and try checking for updates again, or call 1-800-558-7022, or 1-414-357-2020, and press 274 for Customer Support.

2. When I clicked on Check for Updates, this message appeared:
The software on this CDROM (version 2.0) may be out of date. Check the BetaBrite web site. What do I do now?

Either wait a few days and try checking for updates again, or call 1-800-558-7022, or 1-414-357-2020, and press 274 for Customer Support.

3. I tried to display the date function using the software, but the preview shows "10/30/05." How do I get my BetaBrite to display the correct date?

Click the Send All button. The BetaBrite software will retrieve the date from your computer and display it on your sign.

4. I tried to display the time function using the software, but the preview shows "10:30 PM." How do I get my BetaBrite to display the correct time?

Click the Send All button. The BetaBrite software will retrieve the date from your computer and display it on your sign. 

5. I clicked on Register Your Sign and nothing happens. My computer is connected.

Try clicking Register Your Sign again. The CD tries to connect to the Internet.

If your computer has a high speed connection to the Internet, it should work. Slower Internet access speeds may NOT work.

If the CD still does not connect . . .

  • Open your Internet browser.
  • Go to the BetaBrite web site (type www.betabrite.com in your browser).
  • If the BetaBrite web page does NOT appear, try registering your sign the next day.
  • If the BetaBrite web page DOES appear, type http://www.adaptivedisplays.com/cgi/forms/forms.cgi?form=6 in your browser

6. When I try to run the messaging software, this message appears:ADA imageWhat do I do now? You must:

  • (1) delete the Editor.ini file on your computer and then
  • (2) reinstall the BB Prism messaging software. 

(1) To navigate to the C:\Program Files\BetaBrite Prism Messaging Software folder and delete the Editor.ini file:

  • Double click the My Computer desktop icon.
  • Double click the C: drive.
  • Double click the Program Files folder.
  • Double click the BetaBrite Prism Messaging Software folder.

Note: If you changed the default installation to a different location, look for the Editor.ini file in that location.

*Click the Editor.ini file and press the Delete key.

(2) To reinstall the software, click Install Software from the CD.
*If you do not see the Editor.ini file, it may be because system files are hidden from view. Do the following to change this setting:

  • Select Folder Options from the Tools menu.
  • Click the View tab.
  • Scroll down until you see Hidden Files and Folders and select the Show hidden files and folders option.
  • Click OK.

7. Do I have to register the software?

You do not have to register the software. However, registering the software enables you to receive important product updates and other product related information.

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Tags: Digital Displays, BetaBrite, BetaBrite prism